TERMS & CONDITIONS

Terms and conditions

  • Provisional bookings only valid for 72 hours.
  • Children classified as between 4 – 11 years
  • A 50% non refundable deposit is due when making a booking. Full amount due on arrival.
  • When a full amount is paid before arrival and cancellation takes place 30 days before arrival – full amount will be refunded. Cancellation made 14 days before arrival – 50% is refundable. Any days shorter than 14 days – refund will be forfeited.
  • Norotshama River Resort reserves the right to demand full or part payment at it’s discretion in order to secure/guarantee booking. In such case payment must be made within 72 hours and may override the deposit policy of this agreement.

Check in / Check out

  • Check in time is after 14:00
  • Check out time is 10:00
  • Special arrangements to be made in writing to management

 

The Management and Staff look forward to welcoming Guests to Norotshama Lodge.

We assure you of our best attention and service at all times.

Levies and Taxes

  • This rate includes Tourism Levi, calculated at 2% of the charged B&B or bed only rate and 1% of a fully inclusive rate exclusive of VAT
  • Norotshama River Resort is situated in the Aussenkehr Nature Park.
  • All rates charged are inclusive of 15% v

Payment Methods

  • Cash, direct bank deposit, valid vouchers, Credit Cards (Visa and Masters)
  • No cheques are excepted unless bank guaranteed and agreement made with Norotshama River Resort

Additional Information

  • Information will be provided to the Event Leader or guest with regards to the resort rules and regulations
  • The resort neither nor its agents or employees shall be liable for any damages or loss, which may be caused to any of the goods neither of the Guest, nor to any injury or loss of life to the Guest, however caused. The Guest further indemnifies and holds harmless the resort and its agents or employees against any claim that may be made against the resort by any Third Party relating to provisions of this clause.
  • The Guests will be responsible for any damages caused to the venue and the contents within the venue as well as the operational equipment utilized within the venue.
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